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4 Strategies for Mobile Success

With mobile competition and customer expectations skyrocketing, it’s time for your business to be mobile-relevant—or become mobile-extinct. From analytics to optimization and personalization, you can be mobile-minded and ready to deliver well thought out mobile experiences that provide value, in context, at the time of need. Here are four strategies for re-imagining your business with mobile and keeping your most valuable customers and employees satisfied.

Mobile is more than a channel

Mobile development isn’t just about creating the same user experience for smaller screen sizes. Given that some consumers will continue to shop at brick-and-mortar stores while others would be perfectly happy with a mobile-only institution, it’s important that your mobile strategy complements the entire customer journey map. You have to think of mobile as a way to improve customer experience overall, and your company is more likely to improve overall conversion.

Mobile experiences must be easy to use

With limited screen space and the occasional interruptions consumers experience while engaging in their mobile devices, marketers need to cut to the chase and make content easily accessible. Streamline the workflow with smart defaults and data loaded integration. Engage users with emerging technologies that eliminate the need for customers to search back and forth, such as  “shoppable media” that quickly give mobile users the content they want in one click.

Metrics, metrics, metrics

To measure mobile success, you must manage it first. This is as important for big corporations as it is for startups. When developing and managing apps, mobile teams must understand how many consumers download and how often they launch their app, what paths they take, what social interactions are getting traction and if their interactions drive monetization. To get the most out of your mobile apps, you must use metrics for user acquisition, engagement, conversion and retention to help you measure ROI.

Target and personalize by audience segment

Your brand is the common denominator between your customers—beyond that, each customer is uniquely different and expects a unique experience based on their level of engagement and interests. To find out what they like, consider using A/B testing and optimization. To keep them engaged, consider using location-based targeting and social network integration to create relevant, personalized experiences wherever they are.

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Collage of Digital (Social) Networks

Mobile without browsers – Death of web is nigh!

14% of time spent on mobile devices is in the browser compared to 86% in apps.

Flurry said in its 2014 mobile report

This may be news to some of you, but we have been talking about this for several years. The browser is, and always has been, a duct tape solution for delivering content. You might have gotten a hint when businesses started the “Mobile First” mantra, but the reality is that the writing has been on wall for much, much longer.

A quick search of “death of web” will reveal the many others that prognosticate the same sentiment. To be clear, it’s not the web content that is losing popularity, it’s the web browser.

Of course, we actually spend a lot of that time in apps on the mobile web (i.e. tap a link on Twitter); it’s just that we’re accessing the web in non-browsery ways.

The death of the browser has been a slow and steady process, but I believe Apple Watch will now be the nail in the coffin. Not only is there no Safari, but no one seems to notice or care! Imagine if Apple Watch had no Messages or no Weather or no… Uber!!! People would riot. But no Safari? No problem.

There is just no place (literally) for browsers in our post-phone world. But what about search, you say? You are confusing browsing with searching. If you need some info, just ask Siri. Or I’m sure Google will make an app for Apple Watch too.

The point is, if Apple announced a computer with no web browser, or a new version of iOS with no web browser, or I don’t know, a new MacBook with no ports, people would freak out. Like the way they freak out about everything Apple has ever removed ever.

And yet the lack of reaction, or even acknowledgement, that there is no Safari on Apple Watch, leads me to believe that not only is Apple right to not include it, but we are actually ready to accept it: a wearable world with no web browsers.

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Mobile technology helps connects more nonprofits with people looking to support them.

Technology and nonprofits go hand in hand

Nonprofits embrace technology

Technology is an extremely important part of everyday life for all of us – from personal experiences to enterprise-related goals. This is something that more nonprofit organizations are realizing, and as such they are looking for new ways to implement it within their offices.

“It should come as no surprise that every company is different – even if they do the same thing. This is especially true for nonprofits.”

But what is technology in relation to nonprofits? According to NTEN contributor Peter Campbell, it should be a philosophy. Like businesses that are for-profit, there is no one-size-fits-all kind of solution here. Instead, tech should be turned to as a way of improving existing practices on a case-by-case basis that considers the actual organization in question.

With this in mind, those nonprofit organizations that are hoping to invest in mobile applications should look into custom software development. Programs are generally created to meet a specific need, but they also have to be built to serve individual companies.

Keeping people connected
Mobile technology has increased the number of ways that people can connect with one another – not to mention the frequency at which they communicate. The world is getting smaller, and nonprofits stand to gain a significant amount of traction through the use of smartphones, tablets and apps. Making it easy and convenient for people to participate in a cause ultimately improves the strength of the nonprofit in question.

“To succeed, a movement needs much more than ad campaigns or ‘astroturfing,” wrote Harvard Business Review contributors Jeremy Heinmans and Henry Timms. “Leaders must be able to actually mobilize true believers, not just talk at them. A key new power question for all organizations is ‘Who will really show up for you?'”

Smartphones help to connect more people with nonprofits.Smartphones help to connect more people with nonprofits.

Meeting specific organizational needs
It should come as no surprise that every company is different – even if they do the same thing. This is especially true for nonprofits. According to Campbell, every nonprofit is unique, and as such their solutions have to be tailored to the specific needs of both their internal and external stakeholder. This is particularly important to remember when it comes to applications and what is best to leverage. This is why custom software development is so critical to pursue. The apps that are leveraged have to work for the company that needs them, and the same principle absolutely applies to not-for-profit agencies and organizations.

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Using apps helps to connect supporters of nonprofits to the organizations they believe in.

For nonprofits, the time is now for mobile investment

The idea behind the success of the smartphone is that it can be used to do almost anything. Modern mobile devices have a seemingly limitless potential when it comes to improving a user’s everyday experience, and this is something that nonprofit organizations are starting to realize.

“Whether [custom software] is directed at supporters or employees, an app has to fill a need in order to be successful.”

According to First Nonprofit Group, this goes against the common notion that nonprofits are “behind the times when it comes to embracing technology.”

“[T]he truth of the matter is that nonprofit groups are diving headfirst into technology through social media, search engine optimization and a number of digital strategies that help charities and foundations thrive in a world where there is increasing competition for donors’ attention and contributions,” FNG stated on its website.

Mobile investments are becoming essential for nonprofit entities. While there may have once been a question as to whether or not this was something to pursue, it’s now an issue of when to seek out custom software development. Chances are, sooner will be better when it comes to bringing smartphones and tablets into the equation.

Beginning the process
According to nonprofit tech consultant Beth Kanter, the first place to start when working on an app for a nonprofit is to identify a purpose. Too often there is a likelihood that an app will be created without having a goal behind it. This is an easy way to build a useless piece of software.

“Unless an app makes a person’s life easier or better, the app won’t be used,” Kanter wrote. “To be certain that this is what will be accomplished, a nonprofit should clearly determine its goals for a project before embarking on the development of an app. If it is mission-based and serves the needs of the audience, then an app might be a worthwhile solution.”

This isn’t just true for nonprofits, but for any organization. Functionality is key for mobile apps, and if users don’t perceive one, they are less likely to adopt the program. Whether this software is directed at supporters or employees, an app has to fill a need in order to be successful.

Apps are becoming essential for nonprofits.Apps are becoming essential for nonprofits.

Custom development is imperative
Even more than having an app or a purpose behind it, it is essential to make sure that programs are developed for the specific organizations that use them. Custom software solutions are critical for all kinds of companies, and nonprofits are right up there with the others.

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